Who we are
Guru Hospital operates the Women’s Health Institute website and is responsible for personal information handled through it. In this policy, “we”, “us” and “our” refer to Guru Hospital and authorised members of its care and administrative teams.
This policy applies to this website and appointment enquiries made through it. It does not replace the privacy information provided separately for clinical records or treatment received at the hospital.
Information we collect
We may collect information you choose to provide, including your name, telephone number, preferred speciality and a short description of how we may help. Because an enquiry can concern healthcare, the information you provide may reveal health-related information.
Please do not submit medical reports, identification documents, payment details or detailed medical histories through the general enquiry form. Share clinical information only through a channel confirmed by the hospital.
Our hosting and security providers may also process basic technical records such as IP address, browser type, device information, referring page and the date and time of a visit.
How we use information
We use information to respond to enquiries, arrange requested appointments, connect you with an appropriate team, provide service information, maintain website security and meet applicable legal obligations.
Submitting an enquiry authorises us to contact you about that request by telephone, SMS, WhatsApp or another channel you have used. We will seek separate consent before using your contact information for unrelated promotional communication where required by law.
Consent and your choices
Where processing depends on consent, your consent should be informed, specific and given through a clear action. You may choose not to provide optional information. You may also withdraw consent for future contact, although this will not affect processing already completed or information we must keep under applicable law.
Website enquiries are not a substitute for urgent medical care. Do not use the form for emergencies.
Retention and security
We retain personal information only for as long as reasonably necessary to respond to the enquiry, provide requested services, resolve concerns and comply with legal or clinical record-keeping requirements. Information that is no longer needed will be deleted, anonymised or securely isolated where deletion is not immediately possible.
We use reasonable administrative and technical safeguards. No internet transmission or storage system is completely secure, so please use only hospital-approved channels for sensitive clinical documents.
Your privacy rights
Subject to applicable law, you may ask for access to your personal information, correction of inaccurate information, erasure where appropriate, withdrawal of consent, or information about how a grievance can be raised. We may need to verify your identity before completing a request.
You may also nominate another person to exercise applicable rights on your behalf in the event of death or incapacity, where provided by law.
Children’s information
A parent or lawful guardian should make online enquiries for a child. We do not knowingly use children’s information for behavioural advertising or tracking.
Questions and grievances
For a privacy question, correction request, consent withdrawal or grievance, email info@guruhospital.com or use the website contact section. Please identify the request as a privacy matter so it can be directed appropriately.
Privacy and grievance contact:
Guru Hospital
4/120-F, Pandi Kovil Ring Road,
Maatuthavani Airport Highway,
Madurai, Tamil Nadu 625 107
info@guruhospital.com
+91 88078 95976
Changes to this policy
We may update this policy to reflect changes in our services, technology or legal obligations. The current version and effective date will remain available on this page.